Refund & Exchange

At our company, quality and customer satisfaction are at the forefront of everything we do. We are dedicated to ensuring that our products not only look great but are also comfortable and reliable, so you can feel confident in your purchase.

We understand that customers want products that not only meet their needs but also exceed their expectations. That’s why we take great pride in the comfort, design, and reliability of our products, knowing that they are a reflection of our commitment to quality. With every purchase, we strive to deliver an exceptional customer experience that leaves you feeling satisfied and valued.

If you’re not 100% happy with your purchase, you can return it within 100 days for an exchange, or ask for a refund within 30 days.

If you have any doubts about the sizing of our products, we strongly encourage you to reach out to our support team before making your purchase. By doing so, we can ensure that you receive the perfect LeatherTrends product in the right size, which will not only make you happy but also benefit the environment. Our priority is to provide our customers with products that meet their needs and expectations, which is why we are committed to helping them make informed purchase decisions. By emphasizing the importance of getting the right size, we aim to promote sustainable and eco-friendly retail practices that benefit both our customers and the environment.

We understand that dealing with the returns process can be a hassle, whether it’s because you ordered the wrong size or simply don’t like the product. Yeah, we feel you, it can be annoying. We will take care of it and make this process easy for you.

Before placing an order for multiple sizes, we encourage you to carefully consider whether you truly need both. Our client care team is always available to assist with any sizing or product-related questions you may have. Please don’t hesitate to contact us at info@leathertrends.co.uk for assistance.

To be clear, our new returns policy means that you now have;

100 DAYS TO RETURN FOR AN EXCHANGE

Or

30 DAYS TO RETURN FOR A FULL REFUND

Please note – returns and exchanges must be unworn, in their original condition with all tags attached. If your item does not meet these conditions, this will be sent back to you and no exchange or refund will be issued.

Exchanges and refunds will be processed within 3-5 working days of receiving your order depending on stock levels. For further assistance email info@leathertrends.co.uk

Non-Returnable Items

Please note that custom-made jackets are only liable for an exchange.

  • Bespoke jackets are not eligible for refund or exchange.
  • Each engraving plate is customized per order. Therefore, we are unable to offer a refund for this item.
  • Due to hygiene reasons, all face coverings are non-returnable.